Providing support for our clients
Producing publications is the fundamental business of publishers. But beyond that lie a number of additional duties to fulfil if clients are to be given the best service.
Such tasks like a client telephone hotline, handling queries concerning loose-leaf, or technical support for authors using editorial services require sufficient staff and are timeconsuming.
We provide our clients with support through these efforts, from the setting up of a hotlineto the first or second level support available for authors. Our focus here is to relieve the stress on publishing staff as much as possible
authors are supporte
‘We have been working with our colleagues at C. H. Beck.Media.Solutions for years in the development of complex applications. We particularly appreciate the reliability of their staff and the high quality of the results; you can count on our Nördlingen colleagues.’
Simon Hohoff (Editing of electronic publishing)